Responsible Gaming

Responsible gaming at Monopoly Casino on monopoliic.com means approaching casino games as a form of entertainment, not a way to make money or solve financial problems. Gambling always involves risk, and you should only play with funds and time you can comfortably afford to lose. This page explains the tools, information and support available so that you can make conscious, informed decisions about your play.

The Monopoly Casino service on monopoliic.com is operated by Gamesys Operations Limited, licensed and regulated in Great Britain by the UK Gambling Commission (account number 38905) and in other markets by the Gibraltar Gambling Commissioner (RGL No. 46). As part of these licences, we are required to protect young people and vulnerable persons. We are committed to supporting you with clear information, practical controls and signposting to free, confidential support services if gambling stops being fun or starts to cause harm. You must be at least 18 years old to use this site.

Risk Awareness

Most customers treat gambling as an occasional leisure activity. However, for a minority, gambling can become harmful. Being aware of early warning signs helps you recognise when your play at Monopoly Casino on monopoliic.com may be moving from entertainment to risk.

Common Signs Of Potential Gambling Harm

• Increasing frequency or stakes: You are betting more often, with higher amounts, to get the same level of excitement.
• Preoccupation with gambling: You find yourself thinking about the casino when you are at work, with friends or doing other activities.
• Chasing losses: You feel compelled to keep playing in an attempt to win back money you have lost.
• Spending beyond your budget: You use money needed for bills, rent, food, debts or other essentials to fund gambling.
• Hiding behaviour: You hide statements, devices or the time spent playing from family members or friends.
• Emotional distress: Gambling leads to anxiety, guilt, depression, insomnia or arguments at home.
• Borrowing to gamble: You borrow money, use overdrafts, credit cards or loans to continue gambling.

Quick Self-Assessment Check

If you recognise yourself in several of the statements below, we strongly encourage you to take a full screening test (for example, through GamCare or Gambling Therapy) and consider using the tools and support listed on this page.

• I sometimes gamble with money that was intended for other important purposes.
• I have lied to people close to me about how much or how often I gamble.
• When I lose, I feel an urge to continue gambling as soon as possible to try to win the money back.
• I have tried to cut down or stop gambling but found it difficult to do so.
• Gambling has caused problems in my relationships, work, studies or finances.
• I feel restless, irritable or low when I cannot gamble.

If you answered "yes" to any of these statements, you may be at risk of developing a gambling problem. Support is available 24/7, free of charge, and you do not need to have "serious problems" before you reach out.

Limits & Tools

Setting limits before you start to play is one of the most effective ways to stay in control of your gambling. At Monopoly Casino on monopoliic.com, a range of safer gambling tools are provided in line with UK Gambling Commission requirements. Some details may vary over time; the steps below describe how these tools typically work as of 2025.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you control how much money you can add to your account over a defined period.

1. Access your account: Log in to your account on monopoliic.com and go to the "My Account" or "Safer Gambling" / "Responsible Gaming" section (wording may vary).
2. Find deposit limits: Select the option labelled "Deposit Limits" or similar. The page will usually show three separate fields for daily, weekly and monthly limits.
3. Choose affordable amounts: Enter realistic figures that reflect what you can comfortably afford to lose in each time period. For example, you might set a daily limit of £20, a weekly limit of £50 and a monthly limit of £150.
4. Confirm and apply: Review your entries and confirm. In line with UK standards, any request to decrease your limit should take effect immediately, while an increase will normally be subject to a cooling-off period (for example 24 hours) and may require further checks.

Once a deposit limit is reached for a given period, you will not be able to deposit more until that period resets. Attempting to deposit beyond your limit will be blocked.

Time Spent Limits And Session Timers

Time limits help prevent long, continuous gambling sessions which can lead to loss of perspective and overspending.

• Session reminders: In the "Safer Gambling" area, you may set reminders that pop up after a chosen amount of time (for example, every 30, 60 or 90 minutes). These messages show how long you have been playing and your net position, encouraging you to take a break.
• Session time limits: Where available, you can set a maximum session duration. Once reached, you will be logged out or the session will end, and you will need to wait before starting a new one.
• Practical tip: Choose limits that match your routine (for example, one-hour maximum per day) and combine them with deposit limits for greater protection.

Short Breaks (Time-Out)

A Time-Out is a short cooling-off period during which you cannot use your Monopoly Casino account on monopoliic.com. This option is intended for short-term breaks when you feel your gambling is becoming excessive but you are not yet ready for long-term self-exclusion.

1. Navigate to Time-Out: While logged in, go to "My Account" > "Safer Gambling" or "Account Limits" and select "Time-Out" or "Take a Break".
2. Select duration: Choose a period (for example, 24 hours, 48 hours, 72 hours or up to several weeks, as available).
3. Confirm: Read the information about what a Time-Out means and confirm your choice. Your account will be temporarily suspended for real-money gambling until the Time-Out ends.

During a Time-Out you will not be able to deposit or gamble. You may still receive account information or transactional emails and, in some cases, may be able to log in only to view your account or withdraw funds, depending on the configuration at the time. When the Time-Out period ends, access will automatically be restored without further action.

Self-Exclusion

If you feel that you are losing control of your gambling or that the limits and Time-Out options are no longer sufficient, you should consider self-exclusion. Self-exclusion is a stronger, long-term measure designed to help you stop gambling for a significant period and is a core requirement under UK Gambling Commission regulations.

Self-Excluding From Monopoly Casino

1. Locate the self-exclusion option: After logging in to monopoliic.com, go to "My Account" > "Safer Gambling", "Account Closure" or "Self-Exclusion" (exact naming may vary). You can also request self-exclusion by contacting customer support.
2. Choose the exclusion period: Select how long you want the self-exclusion to last. In line with UK practice, this will usually be for a minimum of 6 months and may be extended to several years, up to a lifetime exclusion.
3. Read and confirm: Carefully read the explanation of what self-exclusion means, including restrictions on use of your account. You will be asked to confirm that you understand and agree to the terms.
4. Activation: Once confirmed, your Monopoly Casino account will be blocked for the selected period. You must not create new accounts or attempt to circumvent the exclusion.

Consequences Of Self-Exclusion

• Login restrictions: You will not be able to log in to your account for gambling during the self-exclusion period. Attempts to log in should be blocked.
• Marketing communications: We will take reasonable steps to prevent the sending of gambling marketing materials to you for the duration of the self-exclusion, although you may still receive essential service communications (for example, information about your account or regulatory updates).
• Withdrawals and remaining balance: If you have an available real-money balance when you request self-exclusion, you may be asked to withdraw it before the exclusion is applied, or we may arrange for it to be returned to you via your registered payment method, subject to identity and security checks. Bonus funds or incomplete wagering requirements may be forfeited according to the applicable terms and conditions. If you have difficulty withdrawing funds, you should contact customer support as soon as possible.
• Irreversibility during minimum period: Once self-exclusion is in place, it cannot normally be lifted before the end of the agreed minimum period. After that period, re-opening an account (if permitted) will only occur following an active request from you and additional checks, in line with UK regulations as of 2025.

UK-Wide Self-Exclusion (GamStop)

In Great Britain, you can also register with the free, independent GamStop scheme. GamStop is designed to prevent you from using online gambling websites and apps run by companies licensed in Great Britain by the UK Gambling Commission.

• How it works: By registering with GamStop and choosing a self-exclusion period (for example, 6 months, 1 year or 5 years), you request participating operators to prevent you from accessing their online gambling services using the personal details you provide.
• Registration: Visit www.gamstop.co.uk and complete the registration form with accurate personal information. GamStop is separate from Monopoly Casino and operated by an independent organisation.
• Combination of tools: For stronger protection, we strongly recommend combining GamStop with our account-level self-exclusion and with blocking software on your devices.

Support Resources

Professional, confidential help is available if you are worried about your gambling or about someone close to you. The services listed below are independent from Monopoly Casino and Monopoly Casino at monopoliic.com. They do not share your personal information with us and provide free support as of 2025.

Local Support For UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles) or use live chat at www.gamcare.org.uk. Available 24 hours a day, 7 days a week, in English.
• GamCare Online Services: Structured online support, forums and moderated chatrooms at www.gamcare.org.uk, including tools and workbooks for self-help.
• NHS Gambling Support: The NHS offers specialist clinics in some areas and online support. See www.nhs.uk and search for "gambling addiction" for information and referral routes via your GP.
• Gamblers Anonymous UK: Peer support meetings across the UK and online. Visit www.gamblersanonymous.org.uk for details.

International Support Organisations

National And Regional Self-Exclusion Schemes

• United Kingdom - GamStop: Free national online self-exclusion scheme covering most UK-licensed online betting and gaming sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ: Spanish players can register with the General Registry of Gambling Access Bans (RGIAJ) to be excluded from licensed gambling operators in Spain. Details are available from the Spanish gambling regulator's website.
• Other jurisdictions: If you reside outside the UK, please check your national regulator's website for any equivalent self-exclusion registers or schemes, as tools and coverage can differ by country.

Blocking Software And Device Controls

• Gamban: Subscription-based software that blocks access to many online gambling websites and apps across devices. See www.gamban.com.
• BetBlocker: Free blocking software and parental-control style app that restricts access to gambling sites. See www.betblocker.org.
• Additional device tools: You can also use built-in parental controls, app store restrictions and network-level filters to block gambling content. These tools are independent from Monopoly Casino and may have their own terms and privacy policies.

Family And Friends Support

• GamCare Friends & Family: Information and support for those affected by someone else's gambling, including forums and one-to-one support. See www.gamcare.org.uk.
• GamAnon (Gamblers Anonymous Family Groups): Support meetings (in person and online) for partners, family members and friends affected by gambling. See www.gamanon.org.uk.

All of these independent services aim to protect your privacy. You can choose to remain anonymous, and contact with them will not affect your relationship with Monopoly Casino or Monopoly Casino at monopoliic.com. In an emergency, or if you feel at immediate risk of harm, please contact local emergency services or a medical professional without delay.

Help for Family

Gambling-related harm often affects partners, relatives, friends and colleagues as well as the person who gambles. If you are worried about someone using Monopoly Casino on monopoliic.com, your wellbeing is important too.

Talking To Someone About Their Gambling

• Prepare calmly: Choose a quiet time, without distractions, and focus on specific behaviours (missed bills, secrecy, time online), not on blaming or labelling the person.
• Use non-judgmental language: Explain how their gambling makes you feel and what you have noticed, using "I" statements rather than accusations.
• Listen and acknowledge: Allow them to respond, accept that they may be defensive at first, and emphasise that you care about them and want to support change.
• Offer practical options: Suggest they use the safer gambling tools on the site, speak to their GP, or contact an independent support service such as GamCare.

Support For Families And Friends

• Online forums and chats: GamCare offers forums and live chat for affected others at www.gamcare.org.uk/forum. These spaces let you share experiences with people in similar situations.
• Family support groups: GamAnon and other mutual-aid groups provide meetings where family members can discuss coping strategies and boundaries. See www.gamanon.org.uk for UK information.
• Professional help: Your GP can refer you to counselling or mental-health services. Some charities and clinics provide therapy focused on gambling-related harm for individuals and families.

Recommended Next Steps For Concerned Relatives

• Seek confidential advice for yourself from GamCare, Gambling Therapy or a similar service, even if your relative is not ready to get help.
• Take steps to protect your finances (for example, separate bank accounts, changing shared passwords, monitoring joint credit) where appropriate.
• Encourage the person to set limits or self-exclude, and to consider registering with GamStop if they are in the UK.
• In cases of serious financial, emotional or physical risk, contact local support services, legal advisors or emergency services as needed.

Operator's Commitment

Gamesys Operations Limited, the operator of Monopoly Casino and Monopoly Casino on monopoliic.com, is committed to safer gambling in line with its licences from the UK Gambling Commission (38905) and the Gibraltar Gambling Commissioner (RGL No. 46). The company is part of Bally's Corporation and operates under strict regulatory duties to protect minors and vulnerable persons and to prevent gambling from being associated with crime or disorder.

Internal Risk Checks And Monitoring

• Behavioural analysis: We monitor customer activity for indicators of potential harm, such as unusually long sessions, rapid repeated deposits, use of multiple payment methods, frequent declined deposits or strong chasing-of-losses patterns.
• Affordability and vulnerability checks: In accordance with UK regulations as of 2025, we may carry out checks to understand whether the level of your gambling is likely to be affordable and sustainable, using a combination of automated systems and manual review.
• Account interventions: Where our systems indicate significant risk, we may apply restrictions, such as lower deposit limits, temporary account suspension, or require further information before allowing continued play.

Proactive Contact And Customer Support

• When we may contact you: If we identify patterns suggesting that your gambling may be harmful (for example, a marked increase in spend or intensity), we may contact you via in-account messaging, email or phone to check in, provide information on safer gambling tools and recommend support services.
• What we may discuss: Our teams may encourage you to set or reduce limits, take a Time-Out, self-exclude, or seek professional help. In higher-risk cases, we may implement restrictions even if you do not request them.
• Staff training: Customer support and relevant operational staff receive training to recognise signs of problem gambling and to handle conversations with sensitivity and confidentiality.

Fairness, Transparency And ADR

• Fair play: Games offered on monopoliic.com are subject to regulatory requirements for fairness and are periodically tested. Although this page focuses on responsible gaming, game fairness is another protection designed to support trust.
• Alternative Dispute Resolution (ADR): If you have a complaint that you feel has not been resolved through our internal process, you may be able to escalate it to our appointed ADR provider, eCOGRA, in accordance with our Complaints Policy and UKGC rules.
• Brand and intellectual property: The Monopoly name and imagery are used under licence from Hasbro. This does not affect your rights in relation to responsible gambling support but forms part of the overall corporate framework of Monopoly Casino.

Updates

The regulatory environment for online gambling, and best practice for responsible gaming, continue to evolve. Monopoly Casino on monopoliic.com may update this page from time to time to reflect changes in UK law, UK Gambling Commission guidance, technological developments or improvements to our safer gambling tools.

• How we notify you: Where material changes are made to responsible gambling tools or to how your data is used in connection with safer gambling, we will take reasonable steps to inform you, which may include prominent notices on the website, in-account messages, email notifications, or temporary banners when you log in.
• Checking the latest version: You can review this page at any time via the footer or help/safer gambling sections on monopoliic.com. We encourage you to do so regularly, especially if your circumstances change.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help applying any of the tools described on this page, or wish to provide feedback on how Monopoly Casino on monopoliic.com can improve its safer gambling measures, we want to hear from you.

Responsible Gaming Queries

At the time of the last update in 2025, no separate public email address or phone number is listed solely for responsible gaming at Monopoly Casino. Instead, please use the general customer support channels provided on monopoliic.com and clearly state that your query relates to "Responsible Gaming" or "Safer Gambling" so it can be prioritised and handled by trained staff.

• In-account messaging or live chat: When logged in, use the help or support section to start a chat or send a secure message.
• Web help centre: Access the help/FAQ area on monopoliic.com, where you may find additional information and contact options.
• Written correspondence: Where written correspondence is required, the registered address of Gamesys Operations Limited is Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA. This address should not be used for urgent or crisis communications.

Feedback And Self-Control Requests

You can contact us to:

• Request help in setting, reviewing or reducing deposit, loss or time limits on your account.
• Ask for information about Time-Outs, account closure or self-exclusion.
• Provide feedback on how our safer gambling tools are working for you or suggest improvements.

Where an online feedback or contact form is available in the "Safer Gambling" or "Responsible Gaming" area of your account, please use that form for questions or requests specifically related to self-control tools and support. Our support teams will treat your communications confidentially and in line with our privacy policy and regulatory obligations.